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How we ship. JUSMIR does not manufacture jewelry or hold stock in Lithuania. Our supply partners pack and ship your items directly to you. Your contract is with JUSMIR, and we remain responsible for your order from checkout to delivery.

Where our partners ship from. Most items are dispatched from partner warehouses outside the EU, mainly in Asia. Items from the same order may arrive in separate packages.

Free shipping. Standard shipping is free on every order to all destinations offered at checkout. Delivery is included in our prices, so no shipping charge is added at checkout and there is no separate shipping invoice after purchase.

Destinations. Available delivery countries are shown at checkout. If your destination is unavailable, contact jusmir.shop@gmail.com before ordering. You can also ask us about delivery before buying; asking is optional and does not reserve stock or place an order.

Processing and delivery. Our supplier currently estimates approximately 9–18 working days for delivery to Lithuania. Timing for other destinations varies. These are estimates, not guaranteed arrival dates. We confirm availability and dispatch details by email. Customs checks, holidays and carrier delays can add time. If your parcel has not arrived 30 days after dispatch, contact us and we will trace it, resend it or refund you.

Tracking. We email your tracking number when the parcel is dispatched. Tracking can take a few days to show the first scan.

Customs, duties and VAT. Prices shown to EU customers include VAT where applicable. For deliveries outside the EU, import duties or local taxes may be charged by your country’s customs and are not included in the checkout total unless expressly stated.

Address changes. Check your delivery address carefully. If you notice an error, email jusmir.shop@gmail.com straight away with your order number. Once the parcel has been dispatched by our partner, the address can no longer be changed.

Problems with delivery. If tracking stops updating, the parcel is lost, or an item arrives damaged or incorrect, email jusmir.shop@gmail.com with your order number and, where possible, photos. We will sort it out with our partner on your behalf. Your statutory consumer rights remain unaffected.

JUSMIR
jusmir.shop@gmail.com